Help & support

Write us. There is no ticket maze yet.

The first site had report and feedback forms. Until a staffed desk exists, email is the honest channel. Say what kind of issue it is so we can route it.

For product questions, technical trouble, payment questions, or feedback, email hello@useraudio.com. Include the page you were on and what you expected to happen.

What to put in the subject

Technical — a page broke, an upload failed, a player would not seek.
Payment — a checkout, a listing fee, or a hire you cannot match to a receipt.
Copyright — do not bury this in a general note. Use the process on the copyright information page.
Content — spam, abusive material, or something that breaks the house rules. Flag it in the subject and include a link. You can also write report@useraudio.com.
Other — anything that does not fit the list.

We will not pretend there is a 24/7 operations desk in this MVP. Video tutorials from the Magento site are not republished here.